Americans constantly complain that completing their federal income tax return is too complicated and takes too long. Americans spend, on average, 13 hours to complete their federal tax returns. The 13 hours is broken down this way: • 6 hours to compile information ( W-2, 1099-INT, 1099-R, 1099-MISC, 1098, 1098-T, K-1, etc.) • 4 hours…
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What did an engineer, 2 meteorologists, and a college student do that a team of GIS professions couldn’t? Sounds like a joke, but it was no laughing matter. The answer is design, build, launch, and implement an air quality geodatabase for the second largest environmental agency in the world. By the way, it only took…
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It’s 2019. We all take for granted that we can flip a switch and our lights go on, that we can go online, select, buy, and have delivered to our doorstep, almost any product we want, that we can make that purchase from our smart phone (a.k.a. mini-computer), and that our purchases and anything else…
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Many years ago, I was in a process management class. One of the case-studies was about a customer service helpdesk. To serve the most customers, in the least amount of time, with a finite number of staff, each customer call was given a priority based on the severity of the customer’s issue. Staff tasked to…
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